Shipping policy

Shipping Policy

Thank you for shopping at APAC Notebooks! We strive to provide fast and reliable shipping for all our customers. This shipping policy outlines our shipping practices and procedures.

Order Processing:

  • Processing Time: We aim to process and ship all orders within 1-2 business days. Processing time may be longer during peak seasons or promotional periods.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email with your order details.
  • Shipping Notifications: You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Costs:

  • Shipping Options: We offer a variety of shipping options, including:
    • Standard Shipping: 4-8 days
    • Expedited Shipping: 1-3 days
  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order, as well as the shipping method you choose. You can view the shipping costs at checkout before completing your order.

Shipping Carriers:

We partner with reputable shipping carriers, including Australia Post and CouriersPlease, to ensure reliable delivery of your orders.

Delivery Time:

  • Estimated Delivery: Estimated delivery times are provided at checkout and are based on the shipping method you select and the carrier's estimated delivery schedule. Please note that these are estimates, and actual delivery times may vary.
  • Delivery Delays: We are not responsible for delivery delays caused by the shipping carrier, weather conditions, or other unforeseen circumstances.

Shipping Restrictions:

  • PO Boxes: We may not be able to ship to PO Boxes. Please provide a physical street address at checkout.
  • International Shipping: We do not offer international shipping. If we do, please contact us for a shipping quote. International shipments may be subject to customs duties, taxes, and other fees, which are the responsibility of the recipient.  

Tracking Your Order:

You can track the status of your order using the tracking number provided in your shipping confirmation email. You can also track your order on the carrier's website.  

Delivery Confirmation:

For some shipments, we may require a signature upon delivery to ensure that the package is received by the intended recipient.

Order Changes:

Once an order has been shipped, we may not be able to make changes to the shipping address or shipping method. Please contact us as soon as possible if you need to make changes to your order.

Lost or Damaged Shipments:

If your order is lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund.  

Contact Us:

If you have any questions about our shipping policy, please contact us at:

  • sales@apacnotebooks.com.au
  • 03 95558755
  • 23/260 Wickham Road, Highett Vic. 3190